Shipping policy

SHIPPING POLICY

We aim to process and dispatch orders as quickly as possible. All shipments are booked and managed using BobGo, a third-party shipping and logistics platform that allows us to compare courier options and manage deliveries efficiently.

ORDER PROCESSING
Orders are typically processed within 15 business days after payment has been confirmed, excluding weekends and public holidays.

Please note: If we have stock of the items you purchased, your order will be processed within 3-5 business days.

LARGE ITEMS, BULK QUANTITIES & CUSTOM ORDERS
Certain products, including large or heavy items, bulk order quantities, or custom / made-to-order items, may require additional handling, preparation, or manufacturing time. In such cases, order processing and dispatch may take up to 4-6 Weeks. Where possible, we will communicate estimated lead times to you after your order has been placed.

Once your order has been processed and handed over to the courier, you will receive a shipment confirmation and tracking details where available.

SHIPPING METHODS & DELIVERY TIMES
Delivery times are estimates only and may vary depending on your location, the selected courier service, and factors outside of our control. Estimated delivery times are calculated from the date the order is dispatched, not the date the order is placed.

We do not guarantee delivery dates or times.

SHIPPING COSTS
Shipping costs are calculated at checkout based on your delivery address, parcel size, weight, and the courier options available via BobGo. Shipping fees are displayed before you complete your purchase.

DELAYS
We are not responsible for delays caused by courier companies, weather conditions, customs clearance, incorrect delivery information provided by the customer, or any other circumstances beyond our control.

Once an order has been handed over to the courier, delivery becomes the responsibility of the courier service.

TRACKING
Where available, tracking details will be provided once your order has been dispatched. You are responsible for monitoring the shipment using the tracking information provided.

INCORRECT OR INCOMPLETE DELIVERY DETAILS
Please ensure that your delivery address and contact details are correct at checkout. We are not responsible for failed deliveries, delays, or additional costs resulting from incorrect or incomplete information provided by the customer.

FAILED DELIVERIES & RETURNED PARCELS
If a parcel is returned to us due to failed delivery attempts, refusal of delivery, or incorrect delivery details, additional shipping costs may apply before the order can be resent.

DAMAGED OR LOST SHIPMENTS
If your order arrives damaged, please contact us immediately at orders@wireworx.co.za with photos of the damage so we can assist you.

If a shipment is lost in transit, we will liaise with the courier via BobGo to investigate the matter. Resolution timelines depend on the courier’s investigation process.

RISK AND OWNERSHIP
Risk of loss or damage to products passes to the customer once the order has been handed over to the courier, except where otherwise required by the South African Consumer Protection Act.

QUESTIONS
If you have any questions about shipping or delivery, please contact us at orders@wireworx.co.za.