Frequently Asked Questions
Orders & Purchases
What is the lead time on my order?
What is the lead time on my order?
Our team will be in contact with you once you placed your order to confirm stock availability and give you an accurate estimation of lead time.
Our standard lead time is 3–4 weeks, this is to ensure enough time for manufacturing if we do not have stock of your product(s). Please ensure you place your order in advance to avoid delays.
However, we keep stock of most items. If your product is available in stock, orders may be processed within 3–5 working days.
How do I cancel or edit an order?
How do I cancel or edit an order?
We understand that mistakes happen. If you need to edit your order information, such as the delivery address or contact number, please contact our team as soon as possible.
Here’s what you can do:
- Contact our team via email address (orders@wireworx.co.za) or phone our office (012 333 0229)
- Have your order number ready when contacting customer service.
- We cannot guarantee changes to orders after 24 hours of placement, as your order may have already been processed.
How can I track my order?
How can I track my order?
You can track your order by checking the shipping confirmation email, which contains a tracking number and a link to the courier's website. Alternatively, log in to your account on our website, navigate to "My Orders," and click on the tracking link provided for your order.
What if there is a problem with my order?
What if there is a problem with my order?
If there is an issue with your order, please contact our team as soon as possible. You can reach us via email, phone, or through the contact form on our website. Provide your order number and a brief description of the problem so we can assist you quickly.
I didn't receive all off my order?
I didn't receive all off my order?
If part of your order is missing, please check the shipping confirmation email to see if the items were sent separately. If all items should have arrived together or if you have concerns, contact our team with your order number. We’ll investigate and resolve the issue promptly.
Returns & Exchange
What is your returns policy?
What is your returns policy?
We offer a return policy for our standard products.
Items may be returned within 7 days of receipt.
Products must be in original, unused condition.
All returns will be inspected. If the item shows signs of use, damage, or alteration, the return will not be accepted.
Approved returns will be issued as store credit only.
All courier/delivery costs for returns are for the customer’s account.
How do I initiate a return?
How do I initiate a return?
To start a return, contact our support team at orders@wireworx.co.za with your order number and reason for return. We’ll provide detailed instructions, including where to send your item.
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
We offer a return policy for our standard products.
Items may be returned within 7 days of receipt.
Products must be in original, unused condition.
All returns will be inspected. If the item shows signs of use, damage, or alteration, the return will not be accepted.
All courier/delivery costs for returns are for the customer’s account.